We just bought a Kirby also. The 1st payment isn't due till 11/6/12 and we get 4 - 5 calls a day from this number. It is getting REALLY irritating. When I do answer, I get slience and then click - they hang up. I am tempted to return the Kirby.........
High Quality Water sales man (Eric) was selling us on a soft water unit include soaps and cleaning products for 4 years and stated that if bought the unit it be $108 month for 5.5 years, total price of $4990 +tax. We agreed to purchase the unit. We signed a purchase order and credit application. When we received a bill I called (320) 255- 9784 the creditor (PCI) Preferred Credit Incorporated and questioned the time length and interest rate 17.99%. I stated I had not agreed to this rate or the 8 year loan at $10,333. I then asked them send any papers stating that I had agreed to this. They sent me the purchase order and credit app. I call them back and asked them to show me where it states that I had agreed to such. They could not show me any statement that said this is what I agreed to. I then asked them provide me with transcript of the telephone recorded contract and credit conversation. They stated that the interest rate was not discussed in the recorded transcript. And they didn’t send the transcript but demanded payment. I contacted High Quality Water of Arizona, INC. and spoke with manager (Mike Ross) requesting that they remove the unit because I had not agreed to this financing and was unhappy with quality of drinking water. He stated that he cloud not remove the unit since it was now the property of PCI, but he would work with me on the water quality issues. Mike also stated we were under contract because 3 days have passed and it is useless to fight with PCI. I asked how I can be under contract when the Purchase order has not completed since I never received the 4 years of soaps and clean products. He stated that I have gotten those a long time ago. He then sent the box of cleaning products to me, which I returned.
To date PCI and High Quality water failed pick up the unit. And now PCI is calling every day demanding payment and threating to send me to collections and garnish my tax return.
I hope you help because my next step is legal action against both companies:
High Quality Water of Arizona / PCI
1625 W. University Dr. Suite # 115
Tempe, AZ, 85281
They are trying to verify the purchase and that you got everything that you were promised. It is weird how people are so afraid to answer their phone these days.