They've called my cell phone three times, no answer when I answer and no voicemail. This is clearly an unwanted call and a violation of the do not call registry.
I am getting these calls as well. They started right after I went to Lexus of Orlando. I get no other calls from there - I dropped my car in for service as I had a problem on my way through town.
ABOUT EVERY 2 OR 3 MONTHS THESE PEOPLE CALL MY JOB LOOKING FOR MY MANAGER. I TELL THEM HE'S NOT AVAILABLE AND CAN I TAKE A MESSAGE, THEY ALWAYS SAY NO AND THAT THEY'RE TRY BACK LATER. I TELL THEM WE ARE NOT INTEREST IN WHAT THEY'RE SELL AND TO STOP CALLING HERE AND THEY STILL DO. THEY DON'T GET THE HINT.
I had been to a couple of auto dealerships and then I started to receive calls from this number. I called and had my number omitted from the call list.
Applied Concepts, Inc is company that is hired by auto dealers in the united states and canada to perform follow up surveys. The goal is to speak with the person who visited to see if they were happy with treatment service etc. At first I thought the calls were annoying, but then I realized it was my chance to say what I wanted to the dealership...it is convenient...so instead of justing looking at my caller id and avoiding the calls, I started answering the calls and the questions. It certainly gave me a guide of what I should expect as far as treatment at the dealership and that they actually care how the visit went...so...I take the calls now instead of being afraid to answer the phone. They did tell me they would put me on the DNC list internally if I didn't want calls anymore...I found out they don't even have to honor that since they don't sell any products. So, if the dealership ever makes me angry...I can just wait for the call and let them know...I don't have to go out of my way to voice my concern.
Excellent work! We just bought a car recently (well... a few months ago) these people must be picking up on either the purchase or the trail we left while researching.
For those of you who didn't click the link, this company offers car salesmen:
"Applied Concepts, Inc. offers tools to help any dealer improve these key performance indicators. For advertising effectiveness, the Company offers incoming ad call tracking & monitoring. It offers Zero2Ten which converts your internet leads into on-the-spot phone calls for your sales consultants. For improving floor traffic; Applied Concepts can help to convert more phone ups into show ups using phone skills training. For increasing units & grosses, Applied will do a phone survey of the 80% unsold floor traffic that leaves your store in their own vehicle. To create more income from CSI scores, the Company performs customer service experience phone follow up surveys to make sure they are happy and come back. To elevate service absorption, Applied provides phone skills training to increase customer pay revenues."