Read Section 16 ("Buyer's Right to Cancel") of your contract. If you have not received your order within 30 days of signing the contract, you have the right to cancel your agreement within one year. You signed on Nov.30 and did not receive your order until Jan.22? That is grounds for disolving the agreement. Tell them in writing.
Get out while you can. We did and I'm prepared to fight these guys in court if that's what it takes. You can also join me in filing a complaint with the Ministry of Consumer Affairs.
http://www.sse.gov.on.ca/mcs/en/Pages/Complaint_Steps_to_File.aspx
omg this website is so confusing, what is what and who is who? Is it grocery gateway canadian foods shop co or something... this is such a mess. seems like a whole bunch random bashing going on here...
Looking at all that is written on this site about grocery gateway or something, it reminds me of a highschool gossip session. How do I even know any of this is even actual customers, what if all that is written on here is a bunch of hugely exaggerated stories with everyone trying to make comments to get other people's attention. Well I guess this little post is just that but still how much people exaggerate things on the internet compared with reality is epic. If McDonald has 30,000 customers going to different franchises 300 of them could of had a bad enough experience to get pissed off and write angry things. 10 of them might have gotten some quality service of which who would actually be happy enough to write something about. So this is what makes this site interesting.
i had a meeting tuesday with the same lady beatrix and cancelled my order yesterday my husband is faxing in a letter tonight saying we cancelled our order. what else should we do? did they still try to give you the groceries or pull more payments? and what do you mean you are stuck are they trying to wreck your credit?
I've known them for a while, they sell custom butcher cuts and groceries wholesale for delivery. I think I saw their flyers but looks like they started a call center too, last time I ordered, I felt it was a bit pricy but the meat was definitely better than expected which is the reason why this company gets my referral.
this grocery group are crooks. They charged us, a family of 3, $ 3120. for food. I told them to send me 6 months worth of food. that was in Dec 15 2011. It is now the end of feb 2012. I called them and asked them to send the remaining 6 months of my order. They told me no you got all of your food. so now i have to pay $65.00 a week for a remaining balance of $2500. So hello food banks. Any one who gets food from these guys better beware. I would suggest buying a cow from a meat market. hey at these prices I could of bought 4 cows.