Read Section 16 ("Buyer's Right to Cancel") of your contract. If you have not received your order within 30 days of signing the contract, you have the right to cancel your agreement within one year. You signed on Nov.30 and did not receive your order until Jan.22? That is grounds for disolving the agreement. Tell them in writing.
Get out while you can. We did and I'm prepared to fight these guys in court if that's what it takes. You can also join me in filing a complaint with the Ministry of Consumer Affairs.
http://www.sse.gov.on.ca/mcs/en/Pages/Complaint_Steps_to_File.aspx
We did an order with the Grocery Group December 2012, they delivered 1/2 the order in less than a week. Too fast for me to cancel within the 10 days. I was concerned about the all missing meat and other items and was assured that i could get the half of my order when I called. I have made dozens calls requesting my food and now they have told me that there is no more items to be delivered. I apparently received my order in FULL. i was told that $4750 worth of meat does fill an Apt size freezer, Which it didnt they said "what am i complaining about I got the really good cuts of liver and ground beef". well here we are Mid march and the freezer is almost empty
Their Financing company has threatened to take me to court if I dont pay the full amount. However After investigating. it turns out their Finance company has been under Banruptcy protection for over 2 years and they have been convicted by the Ontario Securities Commision of bilking over 50 million dollars out of Investors. All information that can be found freely on the governement sites. I am paying for the amount of food I received and nothing more per the Ontario Consumer Act. After that I'm putting Stop payment on the cheques and they are more than welcome to take me to court. I smell 2 bad companies that are in bed together who will bully and lie their way into your wallet.
All i can say is DO NOT DEAL WITH THE GROCERY GROUP. they are scam artists. I am so glad I didnt give them a bigger deposit
I recieved my order from the grocery group in August of 11, and although there were some shorts the problems were fixed in no time, I dealt with Amanda who explained that there were some items on backorder and a soon a sthey were recieved they would be sent out to me, however if I chose not to wait then a refund check for missing items would be issued immediatly, I choose to wait and had my product in just over a week,
I will be ready to place my 2nd order in May and am very much looking forward to it, the meats are excellent and I feel I totally got my moneys worth
The Grocery Group (416) 439-8860 (used to be Canadian Fine Foods). Both have horrible ratings on BBB and several complaints filed against them.
We received our first order in January 2012 after a nice Jamaican man came to our house and promised us the world. Great service, great quailty of meets... your order will come in two parts, one in a couple of weeks and one in 6 months. When we got our first shipment there was quite a bit there but there didn't seem to be any consistancy as to which products were shipped and how much of it. For instance we only got one box of large garbage bags when we ordered ten. How is one box of garbage bags suppposed to last us six months? That unfortunately is just one example. My wife spent an entire day unpacking our order and comparing it to what was on the packing list and comparing that to what we had ordered. She found, not only did we not get any of some of the products but we were short shipped some of the product that was on the packing list.
My wife called immediately to try and clear up the short shipments and find out what happed to the rest of our HALF order only to be told that is was on "backorder" and would be shipped as soon as it came in. It is now March 16, 2012 and we have yet to receive any backordered items or any of the items that we were short shipped. We are out of some of the products we ordered and are going back to the grocery store to buy them so we are out more money.
We have had the chance to try all the steaks, chicken and other meats and they are low quality!! The steak we had last week didn't even look like steak.
Do not belive the "HAPPY CUSTOMER" quotes on this website. Believe the people that took the time to file complaints with the BBB. If we don't receive the rest of our food by June The Grocery Group will be hearing from my lawyer.
Please feel free to email me at rgibson at robgibson dot ca if you have any questions.
Beatrix Felix did the same thing to us, We received under $2000 worth of Food and now have Nelson Financial saying they will take us to Court because we owe $5600. they are just as crooked. I researched both companies and got hits on Governement sites under Bankcruptcy and convictions of Commission Fraud (50 million dollars) I have paid the "fair market value" per Goverment Consumer site for items received and sent registered letters and closed my bank account so they cant dip into it for more money. I was promised another delivery but after weeks of runarounds GG stands firm that i received my enitre order. what they delivered is far far less than what i am being charged for.
I doubt they will take me to court. I have all documentation, phone records, shipping maifests along with their pricing to back up my claim.
I would rather they take me to court because they can not be sued to recover money under banruptcy protection
I think you are correct.. Happy customer, how can someone change their mind about food?? I just sign up with them and their price even for the meat is awsome considering i buy all organic...