A few notes for call center people.... if the number is not familiar we do not pick up. If the person does not leave a message it is assumed to be illegitimate (a scam and is reported to the authorities). Every bill collector I have dealt with ALWAYS left a polite message on voicemail with sufficient information to demonstrate they are legitimate, otherwise you are a scammer.
This number was calling my minor daughter's cell phone repeatedly....
Anyway after reading the thread I called them back and noted that the number they have is associated with a child's cell phone.
I thought it was a prank myself after reading on here at first. This IS FOR THD COLLECTIONS! I thought I had everything sorted out earlier, when really it was because of a mistake made by somebody earlier. They are friendly and are very helpful to the situation. I felt like a [***] because I treated them like [***], but then they were able to help me out with the situation. Not a bad number!
Actually, if you don't pick up the phone and verify who you are then they can call you 9 times a day. They are only allowed to "contact" you once a day.
If you hang up, don't pick up, and they don't leave a message, that doesn't count as contact. So the only way you are getting 6 calls a day is if you just ignore the calls and they aren't leaving messages, which means you really have no idea what is going on.
And I truly hope some lawyer didn't take money from you to sue them, because if one did...you got ripped off.
The only thing you have accomplished is getting your credit score [***] up.
If you called right back after you verified contact with the card holder and the card holder hung up then you violated the law. Even if you did work there it sounds like you didn't know the law....