This is not WAMU, but a research company that employs harrassment tactics,
several calls a day, re-calling immediately after a hang-up. The company
name is Synovate. The email contact is: [email protected].
Wow! This is very frustrating to everyone. As a former banker, I know that banks do contract with outside sources to assist with monitoring the level of service they provide to their customers. By having a third party conduct such research for them, their is no bias on the data collected during the reasearch. It is not selling your information to an outside source. In fact, the banks or other companies are paying millions of dollars to the survey company to conduct the surveys for them.
For the most part, it seems that most of you are not frustrated about getting the call to iqnuire about your experience at your bank, restaurant, or car dealership, but instead, the harrasing tactics Synovate practices. Businesses have only one way of knowing if they're doing a good job, and that's by hearing it directly from consumers. Initially, the bank I worked for used to send paper surveys in a number of bank statements on a monthly basis. On average we'd receive les than 5% back. We then began using an outside source to provide phone surveys for us and the survey rate climbed to approximately 80%. We did not use Syovate, but never received complaints about the survey company. We did receive calls to ensure that they were legit however. In fact, customers would come into branches, tell the employees they received a survey call and that they told them how great we were. Perhaps you should complain to your banks, not about inquiring about the service they provided to you, but about the annoying practices of the survey Synovate. The company we used would never call and just hang up. They would leave a message, and if you chose to call back, great. Furthermore, if they called you and you answered, they used a practice in which they explained to you who they were, what their purpose was, and whether or not this was a good time for you to talk about your experience on your visit to the bank today or the previous day, whichever applied.
I know it's furstrating when you get calls and they seem to be an imposition on your time, privacy, and peace, but you should complain, in writing to your bank, restaurant, or whatever service provider hired them, about Synovate or any other survey company's annoying practices if applicable. Believe me, I know how you feel about unwanted/time-wasting calls, that's why I'm at this site. I received a call from Synovate today,a dn they did not leave a message, nor was their number identified.