*****DETAILED CONVERSATIONS WERE TAKEN FROM RECORDED PHONE CALLS*****
BACKGROUND: After giving the customary company greeting heard dead air and a click for the 3rd time from the New York, NY company and this time opted to call back via CALLER ID.
****************************************************************************************************************************************************************************
INDIAN MAN: "Hello, how can I help you?"
SERVICE COORDINATOR: "I would've loved to ask you the same question but was hung up on!"
INDIAN MAN: (Still no company name) "That was one of my associates trying to reach the owner."
SERVICE COORDINATOR: "They're are not on site. So how can I help you? Better yet lets start with your name and company"
INDIAN MAN: Well we were trying to speak with the owner. Can I speak with the owner?"
SERVICE COORDINATOR: " As mentioned they are NOT on site?"
INDIAN MAN: "You said they meaning more than 1 correct?"
SERVICE COORDINATOR: "Correct! They are NOT on site!"
INDIAN MAN: "So they're not available to talk?"
SERVICE COORDINATOR: "Where abouts in New York are you calling from because it seems to be a SEVERE LANGUAGE BARRIER OR simple issue with comprehension! If you want to do business with us either MAIL or email us the info! A response is given with interest!"
INDIAN MAN: "So there is no set time to reach any of the owners?"
SERVICE COORDINATOR: "NO! Do you even know what TYPE company your calling? Like I take it when you cold call you at least filter out your "prospects"? I mean if you did, the answer would be pretty obvious why they are not around!"
INDIAN MAN: "But you called us ma'am."
SERVICE COORDINATOR: "NO! You called this company and hung up AGAIN! Then I called you back to inquire. You still haven't said what company you're calling from. THIS ABBOT & COSTELLO ROUTINE ISN'T COMICAL! IT'S ANNOYING!!! MAIL OR EMAIL AND NO MORE CALLS !!! RESPECT OUR PROCESS IF YOU WANT TO DO BUSINESS WITH US!!!"
INDIAN MAN: "Yes, Ma'am. I have your address and I will mail it."
SERVICE COORDINATOR: "You don't even know what company you called due to my callback let alone an address! So I know what comes next. But if that's truly NOT the case, I WILL FLAG YOUR CALL IN OUR SYSTEM AND WE CAN EXPECT MAIL ONLY."
INDIAN MAN: "No, that's ok, ma'am. You don't have to flag it. We will mail it."
SERVICE COORDINATOR: "I ABSOLUTELY WILL FLAG THIS CALL IT'S MY JOB TO! Plus it's recorded. SO ALL EMPLOYEES WILL BE ALERTED AND YOUR CALL WILL NEVER BE BYPASSED TO THE OWNER! Have a blessed day!"
Same as above - just kept feeding him bogus information for a few minutes; then hung up when I was bored.
He called back and I put him on hold; several times.