Very wierd- i answered the phone and the lady (with a very thick accent- and very loud background) starts talking- no acknowledging my greeting- just starts in saying her name in NANCY..and bla bla bla- i say hello 2-3 times before she stops reading her script..i ask who she is looking for and she says "your IT manager.." and them immediately asks "is that joe?" i reply- "what is this regarding and who is calling" and she replies- "this is Nancy- NANCY... with comodo- that c-o-m-o-d-o.. calling about the exp ssl license for 123.com" i tell her i can take a message and while she is polite, she was hard to understand and this is an old scam
Voicemail left. Long silence with typing in background, then a robo message regarding an "Expiring certificate on one of our websites" and to call back at 973 915 3190.
Same thing, wanted to discuss the XLS Certificate or something like that for our website, background noise and VERY rude. I told him we had everything we needed and we didn't want his calls and he hung up on me after saying, "Jesus you don't understand" in broken English.
Can someone please do something about these a$$holes?
How many complaints does it take before they're shut down?
How do I file a complaint with the FCC to make them stop calling.
Having worked in a management role in a large call center - there's a few insights I'd like to share.
* First - my center didn't do cold calls. But I'm very aware of call center operations. So take what I share here as gospel.
Here's how to provide some 'payback'
* These types of call centers don't care one bit if you yell, curse, threaten, beg, freak out, etc. As long as they get to talk to someone, they will just run on their scripts.
* These call centers are on a 'cost-per-call' basis. They track in fine detail the cost of calls versus the number of sales. So the best way to give 'payback', is to simply take away any measure of productivity from them. Waste as much of their time as you possibly can - because their job is to keep you on the line. The theory is - the longer they have you on the line, the greater the chance to make a sale. So giving them hope is their greatest weakness. Here's what you can do to stick it back to them.
1. Hanging up does nothing. They will continue to call. Best to waste their time first.
2. Hold/Mute is your best friend. Be very friendly to them, but use any excuse to put them on hold/mute for a second.
"Great! Just let me put you on hold really quick ok? I just need to get rid of this other call I'm on"
"Oh perfect! Just let me transfer you over to my desk ok?"
"Shucks! Could I put you on hold for a sec. Someone is here needing my help"
"Oh wow. Hey I was just telling my buddy about our (product name). Let me put you on hold so that I can conference him in."
3. Do this as many times as you can. Draw them allow with the carrot - with no reward at the end. Eventually, they will hang up. And honestly - it's a lot of fun when you get into it.
After awhile you'll pick up on how long on average they will wait on hold/mute. Use that to your advantage. Always come back before that timeframe has passed. Chit chat for another minute or two, then "Oops! My boss just walked in. One sec!". Then put them on mute/hold. (Mute is more fun/effective - as you can hear them chat with co-workers, and gives you a better idea when they are going to hang up)
That's how you stick it to 'em. Since they are going to call - get them to play your game, not their game. Eventually - they will generate a report that demonstrates that calling your number is a "high cost / low result" value, and your number could then be removed from their calling list. It takes awhile - so since they are going to call over and over - have fun with it.