Thanks so much for leaving this information I've been getting calls from that num for sometime. Every time they never leave message... If I didn't read this I would probably been lost...
You must have your numbers mistaken, LS. However, your disinformation is going to hurt someone's credit rating. Also, the statement you made here, that, "Once I did speak to a person, they asked for my bank account number or my social security number," probably went more like this, "Can I have the last four of your social security number or your account number, please?" which is standard practice for pretty much any organization you have a financial account with. However, in Internet world, this becomes, "they DEMANDED my social security number, AND bank account number and I had to send in my fingerprints with a blood sample."
That's great that you (say you) went to your local bank and "confirmed" how Chase corporate handles their collection accounts. Is it safe to assume that you talked to a teller, rather than wait for a manager for this question? Am I correct? I'm glad he/she's in the loop on that level, being just a teller and all. I'm glad he/she gave you such solid (DIS)information regarding which number Chase's corporate collections department would call from, too. I know that if I needed information on how Chase corporate handled getting in touch with individuals regarding delinquent accounts, I'd totally trust the person who is literally on one of the lowest rungs in the entire organization how the higher-ups conduct business.
I like this one too: "I called them back and it auto answered with an abysmal sounding auto message (not something that Chase would not have - they make sure their brand is properly represented.)" I'm so glad you know so much about branding and how much Chase cares about branding to people who owe them money.
Want to know how I know you're making this up? Because there is no way on this earth that you and I called the same number back. Ergo, you are full of dookie and propagating disinformation that's going to hurt someone.
It is common for large corporations, especially collection departments, to purchase or "spoof" local numbers when dialing into a certain area. Why? Because most people who have debt will knowingly and willfully dodge any 800 (or 888, 877, 866, 844, etc.) number that pops up on the caller ID. I was one of them, until I decided that I needed to get my debts and credit handled.
I called this number back (313-962-8595) and squared away a debt I had with Chase. Yeah, it was definitely my debt. Yeah, they confirmed my last 4 and last 4 of the account number. IT WAS DEFINITELY CHASE BANK. They verified the last 4 over the phone, as they should, everything proper on the up and up, and emailed me confirmation from an @chase.com account that I had set up payment arrangements. If anyone is getting calls from 313-962-8595, I'd suggest you call them back and at least see what information they have, because even if you don't have an account with Chase, this could be a clue that someone else is using your information, and it's worth the 5 minutes you'd spend on the phone to figure out what's going on.
TL;DR: This is Chase, and they contacted me to collect on a recently charged-off account that was, indeed, mine. Collection agencies often use or "spoof" local numbers because people like me dodge 800 numbers. I called this number back and they knew and offered information only Chase would know/have, as it had not yet hit my credit report or any other publicly accessible records, and the debt was too new to have been sold off to someone else. I was able to make payment arrangments and received an email confirmation that we had spoken today from an @chase.com address. Even if you don't bank or have never banked with Chase, it would be a good idea to call these people back and see what information they have. It could be as simple as a wrong number (or someone gave a bogus number somewhere, and that just happened to be yours), but it also could be that someone else used your information WITH Chase to obtain credit or funds fraudulently. Either way, it's worth 5 minutes of your time to figure out what's going on.
After receiving many calls from this number with no message left behind, I decided to call it back. I called 313-962-8595 on December 17th, 2015, Thursday morning at 8:16 A.M. The message I was greeted with said, "Thank you for calling Chase. Para continuar in espanol, o prima dos," in a woman's voice. Being the skeptic I am, I called Chase's online banking number, 877-242-7372. Slightly different recording ("o prima nueve" and a slightly different greeting), same voice. I called the 313 number back. The operator identified herself with a number, much as another person stated. She asked for the last four of my social and confirmed the last four of my account number, but did not ask for the whole thing. They knew the exact amount and date that my debt was charged off, which then meant it had to be them, because this hasn't even hit my credit report yet. I set up payment arrangements. I received an email from an @chase.com address with corporate letterhead and footer on my request to confirm that we had spoken today, but she had to mail me about the payment arrangements. This was most definitely Chase Bank, and the other misinformed individuals on this post are just spewing garbage.
It is common practice for larger corporations (or anyone who wants to foot the expense, really) to purchase or "spoof" local telephone numbers. Why? Because people who have debt are pretty famous for dodging 800 numbers. My ex-girlfriend was in collections for a CC company, and they did the exact same thing. The corporation I work for now does exactly the same thing. However, it's always best to be cautious, of course.
If anyone ever asks you for your entire social security or account number, then simply ask them if they're supposed to be asking for the whole thing. If they say yes, then it is probably a good indicator of a scam. If they admit to making a mistake and you're still not comfortable with the call, ask them if there is a number you can call to verify who they are, or tell them to have another more well-trained employee call you back with the proper procedures. Even better, if you are truly skeptical, by law you are entitled to a copy of the details of the debt in writing, which has to be sent within a certain number of days (I forget, but it's under a month). If you don't want to do business with them over the phone or doubt it's really Chase, ask for it all in writing. Believe me, they'll send it.
I called the number 313-962-8595 back after having received many calls. The asked for the last four of my social or account number to confirm my identity, but did not ask for the whole thing. They knew the exact amount and date that my debt was charged off. I received an email from an @chase.com address with corporate letterhead and footer on request to confirm my payment arrangements. It is also common practice for larger corporations (or anyone who wants to foot the expense, really) to purchase or "spoof" local telephone numbers because people who have debt are pretty famous for dodging 800 numbers. My ex-girlfriend was in collections for Flagstar, and they did the exact same thing.