I had a charge on my bill from Bell for3.99 for Jan 10 , 2013. I will call back to see if I can get a refund as I was told I had made this call which No one here has made.
You are a lucky one. I just called Bell and they explained the same thing as they did to everyone else on this list of complaints. Bell did not take this charge off for me. Who the H?LL are these guys - Triton Global
I Just checked my statement and see this # 3473680984, on my bill, charged Dec4, and as others I have never made a call and this scam of charging other callers from Triton Global Directory Assistance should be reported to FBI and followup should be made who these people are and what are their motive with this scam.
I called a 1800 number left on my answering machine to alert me of a food contamination possibility about pizza,s i purchased from COSTCO When I called to learn the details of the concern there was a message informing me that number was not valid and press 1 to get the correct number after explaining why I was calling they advised me they could not find the correct number I asked were and who was I talking to they informed me they were a pay 411 service .I asked if they were charging me for this and they said no as no number could be provided . I now have a charge of 3.99 on my bill for a service I did not solicit and information that was never provided. This is in my opinion FRAUD as I was not informed this was a pay service .THEFT by charging for nothing delivered . as DECEIT by saying I would not be charged . !800 numbers should not be allowed to charge without making an advisement of their intention
I found a $3.99 charge on my Telus phone bill described as a third party charge from Triton Global for 3473680986 Dir_Assist. I did not request or authorize any directory assistance services. Telus said they would refund the charge "one time." It appears that people are unknowingly being hit with third party charges they did not authorize and were not aware of. Telus advised that if people dial toll free numbers such as 800, 877, 866 and are redirected to another number, here is where the extra charges kick in. Apparently the telephone companies are getting a percentage of each third party billing.
If you have been a victim, please complain to your phone company, and in Canada to the CRTC and Canadian Anti Fraud Center (note the CCTS (Commission for Telecommunications Complaints won't take the complaint since the third party biller is not a telecommunications provider)