My Shaw waived the charge. But he explained I must received a call from them the and probably for some reason I don't know but press a number and got charged. Now I recalled an incident, probably I called a toll free number and they no longer exists,and refer me to a different one. That may be it. So be careful, don't proceed if something with a number.
on the phone with Bell (Ontario) right now ... same charge, same phone number ... trying to get it reversed. Agent initially argued about it originating from the house - it certainly did not.
Last month I had two from 478 285-9705 with the same charge and Bell reversed it.
It is unfortunate that WE have to monitor this and Bell can't prevent this.