this is verizon DSL tech support they left a voice mail. what [***]. I was on support with them for almost an hour, then suddenly she told me at 8:35 she would call me back in three minutes. it is TWO HOURS later, not to mention 10:35 PM on a saturday night that she is just now calling me back, for a problem I ended up figuring out myself. TERRIBLE customer service outsourced to INDIA.