This company called after a stay at he hospital to survey how the stay was. Snoopy [***] to harvest info for marketing and to give intel to the Hospital billing dept and sell data to other sources.
In order to constantly improve our service Rockwood has partnered with HealthStream Research to manage our patient satisfaction survey process. You may be randomly selected to participate in a survey about your experience with us. If you are contacted, please take the time to share your feedback regarding your experience at our facility.
All calls come from HealthStream Research's Laurel, Maryland Interviewing Center. The phone number that will show on the caller ID is (423) 490-7446. If you see this number, please take the call.
We care very much about your comments because they help us improve our service to you. They also help us train and recognize our staff. However, your participation in the survey is voluntary. You have the right to refuse to answer the survey.