I got involved with Custom Merchant Solutions, much the same as all of you. I did get a web site that is worthless and doesn't even work. I have a folder 1 inch thick of information i put together, I have a log sheet of the phone call and people I have talked to. Denise Marshall called me and told me my money would be refunded but i would be contacted first By Cheryl Grant. That did not happen. I had been contacted by Bob Edwards about the marketing package for 20,000 and I went for the 15,000. I had to split that amount on 2 cards, 1) 9,000 and 1) 6,000. I got the 9,000 back from visa but discover has been on it now for 4 months and have decided in the merchant favor, once but I disputed again and thery are still deciding. How ever it comes i will cut up my discover card.
I have filed a complaint with the Phoenix and the local California police, they both told me that it was fraud. the Phoenix police the address they gave me was a Starbucks.
I filed a complaint with the BBB and an agency recommended by the BBB to get the info to various other agencies.
I am going to try to contact this company suggested here. This whole thing started March 7, 2011 for me
My experience has been much the same as yours.
Contact me at
[email protected]