I also received an automated call asking me to call 877-828-5743, and they gave me an 8 digit PIN to enter. The reason for this is so that they DO NOT have to ask for personal info such as SSN or DOB. This 8-digit number identifies you as the person they're trying to reach without having divulge personal info. So, if they call you and ask for SSN and DOB, just hang up the phone! I called UHC by calling the number on the back of my insurance card and the representative told me that the number was their coordination of benefits department just calling to check if I had additional forms of insurance. She said she would update my info directly, and I could disregard the phone calls. I have not received another one since then. So, I guess the number is legit, HOWEVER, I think the number is also being used by a phishing scam (you know it is possible to spoof numbers.. there is a computer program that can trick your caller ID into displaying any phone number that is entered into the program). The other comments say that they there was a live operator asking for SSN and DOB, but I was never asked for that personal info. The UHC rep told me that they would NEVER ask for that personal info over the phone, unless YOU call THEM. That is why they give you the 8-digit PIN to enter instead of entering your personal info. So, if someone is calling you and asking to call that number and give them your SSN and DOB, that is a scam!
I have received 3 call and recorded message from this number but haven't call it back yet. It states to please call Linda at United Health Care and she leave a pin to enter in when you call back. I have this insurance but nothing has change with it. Makes me wonder why its a recorded message and not a live person calling?
Like other reporters of this number, I've received calls from (678) 421-4926 every 2-3 business days, asking that I call (877) 828-5743 with nebulous suggestions that they need me to contact them to help make sure that my claims are processed correctly. The recording also informed me that if I was no longer insured by Oxford/United (which is true), I should have my new insurance information handy to provide to them when I call. They provided an 8-digit PIN for me to use (not sure why), and a voice generation system read out my name near the beginning of the call.
This smelled phishy before I even looked up the number here, and I was already 99% certain this was either a scam unrelated to Oxford/UHC, or it was a profoundly stupid marketing company (redundant?) that UHC had retained, and they were trying to get me to call back to establish a relationship that gets them past most telemarketing laws. In the unlikely event that they were actually calling with something important, they can just send me a letter in the mail, as they've always done.
At this point, I suspect a data breach, based on the use of my name. (My home phone number is unlisted.)
I just added the 678 number to my call block list, so they won't be bothering us again.
I have UHC, but didn't answer this call since I didn't recognize the number. I'll call my actual insurance company and see if this is legit or a scam, since people are getting different results.
And hopefully people will be more sensible than DEBORAH CHASTAIN,above, who posted her phone number with a request to be removed from the call list, which i have seen here several times. Way to go Deborah. Now people can easily figure out where you live and no wonder you're receiving unwanted scam calls. You give out your phone number to the whole internet.
This is a call from UHC for Coordination of Benefits, which allows them to determine if you have any other insurance that may pay for part of a claim. If you don't want to call them back, you can login to your account at myuhc.com, go to Account Settings > My Account Settings > Coordination of Benefits and confirm your benefits there. I'm not an employee, just a customer who figured this out after they called me just now.