This was a follow-up call from the Work-Life Services group used by my health insurance company. I had called in the previous week to ask whether they offered career counseling services, and they said they would look into availability and get back to me today. And that's what they did.
UNITED BEHAVIORAL HEALTH, MOSTLY FOLLOW UP OPEN CASES AND NEED INFO THAT IS NOT GATHER FROM DRS OFFICE. IF YOU GET A CALL FROM THEM, REFER THEM BACK TO YOUR DR. I WORK FOR A MAJOR HOSPITAL IN CA, I DEAL WITH THESE KIND OF ISSUES ALL THE TIME.
It was my managed care representative for my insurance company following up on my request for some insurance extras. I just called the phone number that they left and got through and told them that they should at least leave a hint but they said they can't because of personal information limits. They didn't even tell me to call back but after three of these calls, I decided to call back.
It is rather sad when the ethical people can't get through to us because there are so many creeps out there.
I received the same call. They asked for me by name. I said speaking. They started asking for my personal information and I said, "I'm sorry but I didn't catch which company you are from." They said, "To protect your privacy, we cannot provide that." It sounded like they were only protecting their privacy but asking me to spill ALL of my private personal information. If they have verification that the are talking to the patient, why do they need to verify personal information and sound like a scam before identifying who they are? "This is a scam," was my first thought when I had this conversation and before I could get a chance to google the number. I told her I was sick, low energy and I didn't have time to play this game. *Click* I hung up.
There has to be a better way. With identity theft being as rampant as it is and as expensive as it is to repair, people have a good reason to be protective (aka paranoid). It's bad business to operate this way.