They are a legit health care assistance company. I suspect they are associated with several different health insurance providers. I have received many calls from them since my wife has become disabled. They only call during normal business hours and always identify themselves before asking us to verify our identities. They ask for the insureds' DOB and last 4 of their SS#. They have helped us find services covered by our health care such as transportation and the installation of ramps and rails in our home. I have never experienced anything like what others have described.
Twice in 7 days we were called. The lady wasn't rude but insisted that I give information before she would identify herself. This is completely wrong in these days. If saying she's a mental health provider is a problem she should just say it's United Healthcare. Then I would have spoken to her. After the experiences we've had and the stories we've heard there is NO WAY we give out any information on the phone unless we originate the call. Hope the read this and update their procedures. This stuff causes unnecessary stress particularly on people who are already having emotional issues. They should KNOW BETTER!!!!!
I just got a call too. I have worked for United Healthcare for 12 years and it is our policy, due to hipaa privacy laws, that we have to ask for simple info to identify who we are speaking to. Just address and DOB, however, I inform my members that if I or someone else calls from United Healthcare, we will be asking for the info just to be sure we are speaking to you and not someone at a wrong number or someone pretending to be you. I get the reluctance though. I just missed my call but now know that I called one of our companies "health coach" programs and that is probably why I received my call. Thanks to all that noted this.
This was no scam. United Healthcare has to ask for that information and have the member disclose the information. I think they should have informed you with all the personal inforamtion attacks out there, that they where calling from what company and possibly even offered a phone number for you to either call them back at or call to verify they were above board. But this is no scam and I just received one myself and looked in here to see that it was only the company that I've worked for and called one of the "life coach's" the other day, so I know why I got my call, don't blame you for being leary..just know that it is no scam, if we confirmed/told you the information on file, that would not protect you, it would in fact, be giving your information out to someone we can't confirm is you. Hope that makes sense