If the are rude, maybe it's because you and all the other clowns on here are rude to them first and expect customer service reps to clean your feet and wash you car for you. get over yourselves.
I agree with this person what they are saying about USAA Insurance Adjuster and also with any other afiliates that USAA is with. Their staff was very rude and always have been very rude ever since back in the early 90's.
USAA Claim Adjuster.Left a message because I didn't recognize umber and didn't answer. Very nice. Never had any issues with USAA. We do all our banking and insurance through them and even have our home mortgage through them.
I've never had a bad experience with the insurance adjusters for my auto however when I had to call one time about my home it was as if I was speaking with a totally different company.
USAA is a top-rated insurance company... and I have always found their people to be polite and capable. When an adjuster (or banking specialist) doesn't have an answer for me, they go and find it. Not everyone has access to their services, and I for one, have been very happy. I've been using their insurance and banking services for nearly 20 years!