If the are rude, maybe it's because you and all the other clowns on here are rude to them first and expect customer service reps to clean your feet and wash you car for you. get over yourselves.
Been with USAA since 1971, best insurance ( auto & home); hurricane damage, 5 auto accidents; always had great service, friendly and responsive staff, no matter what time I called. Have had some issues with getting calls & no msg on answering machine, though with the screwy telephone service I get from Time Warner, have to believe it is on my end. Never had that happen on my cell ( after I gave them that # as primary). Wife just had accident yesterday & received call from Body shop today that USAA had sent them the paperwork to do the estimate.
I've had mixed results here. Some nice some rude. My parked car was hit over a week ago (by a USAA member) and USAA can't seem to get it together. I just want my car fixed but I'm still waiting. AUGH
Okay, well I should be expecting a call from USAA insurance I suppose, since I'm anticipating a fix to my van following some damage by one of their insureds, however, the caller from this number hung up on me after simply saying "Mrs. Meyers?" :-/ No call back after several minutes....Guess they didn't want to talk to me after all?
I have mixed dealings with them. The frontline people were VERY nice the adjuster was very rude and was confusing my claim with someone else's claim they were working on. She kept typing in thier notes in my claim. Made it very confusing and she was rude about her mistake... Plus, to punish me she sent a 2nd inspector out to look at my car which I had to take PTO for. I told her, you must have over $1000 in a $700 claim. Her comment back to me was " I don't car and it happens all the time" Wonder how they can keep the lower rates with her attitude. After this is settled I will circle back to a manager about her customer service.