If the are rude, maybe it's because you and all the other clowns on here are rude to them first and expect customer service reps to clean your feet and wash you car for you. get over yourselves.
The only time I've ever had an issue with USAA was when we were getting our home loan, however, it wasn't USAA people I was dealing with, they sub-contracted it out to GMAC loan officers (who seem to have their heads up an orifice) . EVERYONE from USAA has been nothing but professional and courteous with me every time I've had a problem or question with anything.
And for the person who thinks USAA was calling to solicit business, "they need to quit calling us...my family is very happy with the insurance we have now", USAA doesn't do that. They are probably calling for some other, legitimate, reason
USAA is a fantastic insurance company. The best I have ever had. Almost everyone there has a great customer service attitude and is a real pleasure to do business with. That being said, however, I have noticed that the claims adjusters are fairly typical of all insurance companies, to the point, and sometimes rude depending on the situation.
I have been using USAA for over 40 years and never, have I ever, had a bad experience with them. They have always been very helpful and supportive. When I was robbed, they were very sensitive to the situation. This morning a 45' tree fell in my front yard and they couldn't have been more supportive. They are a wonderful company.