If the are rude, maybe it's because you and all the other clowns on here are rude to them first and expect customer service reps to clean your feet and wash you car for you. get over yourselves.
HAVE CALLED ABOUT CLAIM FROM BEING HIT BY ONE OF THEIR INSUREDS. THEY DO NOT RETURN MY CALLS. POLICE REPORT SHOWS THEIR INSURED SLIDEING INTO OUR VEHICLE IN OUR LANE AND THEY ARE DENYING THE CLAIM. DEKALB POLICE OFFICER EVEN CALLED AND TOLD THEM IT WAS THE OTHER DRIVERS FAULT. DID NOT WANT TO GET AN ATTORNEY BUT I WILL BEFORCED TO. THEY HAVE THE WORST CUSTOMER NOSERVICE I HAVE EVER SEEN. WHAT IS IRONIC IS I SOLD AUTO INS. FOR 16YRS AND HAVE NEVER SEEN SUCH INCOMPETENCE IN A COMPANY. I WOULD RATE THEM A 0 FOR SERVICE AND VERY RUDE AS THEY WILL NOT EVEN CALL ME BACK. LEFT NUMEROUS MESSAGES. ACCIDENT WAS JAN. 14TH AND STILL NO RESPONSE. REASON FOR DENYING IS THEIR INSURED SAID WE WERE IN THEIR LANE. IF I COULD I WOULD SOPY AND POST THE REPORT.
DO NOT DO BUSINESS WITH AAA, MAY THE LORD BE IN YOUR FAVOR IF YOU ARE HIT BY ONE OF THEIR INSUREDS.
Well, in my 20 years with USAA I've never had a bad experiencewith them, but the way things are going now a days...they might.....I'm waiting for a call from an adjuster....we'll see.
I have had nothing but excellent results from USAA. My entire family has joined [dependents] and have had great success with them on auto loans, auto insurance, home loans, construction loans, and general banking services. They are a FOUR STAR company with a solid reputation for customer service.