Maybe then, you might explain WHY those letters often insist we call them, and then are put on hold for at least an hour (each call). After that the call transfers, we are asked for SS#, then promptly DISCONNECTED!
This has happened not once, but 8 times this year alone-understaffing isn't a good retort, the customers get the bad end of this, and it needs to change. There must be a reliable method to reach the IRS
I received a call from 202-909-2437 and when I answered the phone this lady goes on and on about how she can help me with my tax bill, which I do not owe the IRS. I asked her for her the address of her organization, she said in a nasty tone, "why". I told her that I wanted to send them a cease and desist letter, and that I also know that she is a scam. She hung up. It's funny that every time you call the number, that all the agents are busy and you have to leave a message. I did have fun leaving them a 10 minute message where I talked about absolutely nothing.