Maybe then, you might explain WHY those letters often insist we call them, and then are put on hold for at least an hour (each call). After that the call transfers, we are asked for SS#, then promptly DISCONNECTED!
This has happened not once, but 8 times this year alone-understaffing isn't a good retort, the customers get the bad end of this, and it needs to change. There must be a reliable method to reach the IRS
After getting called by this number or a similar number about twice a day, I called back and went through the "Do not call" option. Hopefully this will work.
You do know that when you pressed #2 for your number to be placed on the "Do Not call" list, you actually verified your phone number. These people are scammers, they are not going to follow the law of the do not call list anyway. I just blocked their number