I am an IT professional who has worked with some of the most powerful and complex computers in the world. My experience spans 20 years and I have done everything from repairing computers (component level on laptops all the way to malware removal). With that said, I have had an opportunity to work with some of the best and worst in computer systems and manufacturers. I can easily tell you that Dell is one of those manufacturers who have managed to stay in my top of the list for personal computers and business systems. Zones does have an issue with selling Dell products and down-talking them, and it is simply because they cannot get high commission off of those products. Dell will sell their products for far less and make much higher profits through their direct sales channels and other VARs such as Newegg and CDW. Your understanding of the quality of Dell's products is completely uninformed. You were given a bunch of propaganda during your relatively short training period at Zones and were told to say certain things about Dell that just isn't true. To be honest, I would rely on a Dell product over HP, Lenovo, Sony or Acer any day of the week.
Truth be told that Lenovo's reputation for high quality desktops and laptops is quickly eroding due to their constant deviation from IBM's original designs, and HP laptops always have and always will have serious cooling problems that result in GPU failure on the motherboards.. This is a known FACT. Sony uses foxconn motherboards which are garbage, and so does HP.
Dell is the only one who consistently uses quality components, which although some of those components are manufactured in China, a lot of them are still manufactured in San Jose, California by Supermicro.
Get your facts right before you start attacking things you know nothing about.
It is rude to never answer your phone; all you have to do is pick up and say not interested instead of letting people think there is a chance. Also you never know they may be a good fit if you would just give people a chance Zones is a great VAR the reps bend over backwards for their clients and they are just trying to get more... IT IS SALES PEOPLE feel lucky that our jobs have not been outsourced over seas you could be having habibi call asking you what you for your IT products
I just receved another call, from these clowns. Here is the problem. I do pick up the phone and say hello. They hang up, What is the point of the call? Do they get paid by the phone call regardless of a sale. I cannot figure out why they bother to call. Very strange comapny. They called today at 09:23 and stayed on line 3 seconds.
Zones is awesome. I dealt with them when i worked at Sikorsky, now I work at McKesson and having both of the companies i was in being Fortune 50, they really would go out of their way for us. Especailly the one salesmen. Shipping was always fast and always very professional. They never would call and harass me.
i worked for zones.. this is the skinny that will put everything into perspective. they model their business after cdw because some of executive staff used to work there. they have similar but far more aggressive requirements: 3.5 hrs of talk time and 80+ dials (in other words they are expected to have logged 3.5 hrs on the phone total per day and dialed numbers 80 times a day). they are only given a limited amount of leads (thats what you customers are to them.. leads) to call and the telemarketers calling you already know which ones are dead from the beginning. that is why you are called every day, because if they dont call you they can get fired for not hitting their 80 dials or 3.5 hrs of talk time. when i was there, i heard sr. management refer to the movie boiler room on several occasions and they expected us to use it as a road map to success. that should be a red flag right there. truth of the matter is, zones uses the same exact distributors as cdw, insight, pcmall and others and only has 2 of their own warehouses. what that means to you is that their prices are no better than the competition to start out with. if they beat cdw or anyone else, its because the poor account executive who is trying to get your business so he doesn't get fired or harassed by his immature sales manager will go under water with his pricing to get your business.
none of the account executives make any kind of real money because there is so much overhead. 1. they are resellers of resellers of resellers so their margin is very very narrow as it is. 2. they get paid 7% of whatever profit margin the make, not 7% of the total price of the product, 7% of the margin. If they sell you 500 licenses of Microsoft for 100k, they get $1k profit. out of that 1k they get paid $70. most account executives consider that doing well.
most of your account executives are exactly like people say on the board. they are friendly, want to do everything for the customer, and want lasting relationships. but the management of this company is soo [***] backwards they hold the account executive back from doing so, sometimes on purpose.