Close - it's fraud. Or at least it was fraud in my case. and the # is actually legit - you can make them verify it by asking them about how you have used your card. If they're legit, they'll tell you the last charge, etc. (see my post below)
So I was called from an unavailable number, and the vm told me to call 1 866 518 1695. I called them and, after multiple attempts to verify my identity (I apparently didn't have the right password), I received a call from 302 458 0973, which I picked up. After I was on hold for 15 minutes (I had asked for a manager) I was called AGAIN from an unavailable number. I upgraded to a manager and I asked him to provide any proof that he was who he was, and he pretty much said he couldn't. I then called the number on the back of my card, and the people at BofA verified that I did in fact talk to someone from BofA.
So, YES my 302 caller WAS legit...but it's SO STUPID that they can't verify themselves when they tell you to call...esp re a fraud / change in personal info situation. It's been 45 minutes since the situation started and I'm still typing this.
Close - it's fraud. Or at least it was fraud in my case. and the # is actually legit - you can make them verify it by asking them about how you have used your card. If they're legit, they'll tell you the last charge, etc. (see my post below)