I received a significant number of sms charges on my last bill from someItalian number (393358822500). I also don't know anything about the number or source of it.
My problem is that although my bill suggests that I had received these messages, they never actually appeared on my phone.
It would be one thing if I had received messages and was disputing whether I read them or not but in this case, I never actually recieved them and TMobile is charging me for them.
Some other bogus numbers I am having the same problem with are from Taiwan (88693600160 and 88693600161). I have literally dozens of supposed messages from these other 2 numbers per my bill but I never received anything on my phone.
I called TMobile and they informed me that all the messaging charges are 'valid' because their system indicates I received them. "That's ridiculous", I said because I know I did not recieve them.
I disputed this with the customer service rep and asked to speak to a manager... after a short hold, I was told one would get back to me in 2 to 48 (that's right... 48!) hours. 48 hours is 6 shifts of their call center!
Something with their system is making an error and they are trying to dodge me in acknowledging it.
Do they block known spam #'s? If so, they are possibly blocking them from getting to me but charging me anyway.
Anyone else have similar experience?
I called T-mobile and spoke to them, apparently this number and 206-313-0023 are T-mobile routing numbers. They said that they are aware that this is a problem. It is when you get a text message from a phone number other than from a t- mobile phone the text message goes through a t-mobile routing number and then forwarded to you. So you do get the text message from someone but this number does not actually text you. The text number that you recieve shows their phone number on your phone but your bill shows the routing number. Hope this helps answer some questions. Next time check your text times that you get and then look at your bill and see if they are at the same time.
We have been getting these on our bill as well. Both numbers - 206-313-0023 and 404-455-0007 but they never show up as texts on the phone. How do we stop this?? T-Mobile will not block a call from any number, they say you have to block all texts. Someone has to be able to put a stop to this.
We receive multiple texts per day on both T-mobile cell phones from both numbers also. No msg content on the phones, we're just billed repeatedly for texts that never come through. Seattle based customers. Is this regional?