I received a significant number of sms charges on my last bill from someItalian number (393358822500). I also don't know anything about the number or source of it.
My problem is that although my bill suggests that I had received these messages, they never actually appeared on my phone.
It would be one thing if I had received messages and was disputing whether I read them or not but in this case, I never actually recieved them and TMobile is charging me for them.
Some other bogus numbers I am having the same problem with are from Taiwan (88693600160 and 88693600161). I have literally dozens of supposed messages from these other 2 numbers per my bill but I never received anything on my phone.
I called TMobile and they informed me that all the messaging charges are 'valid' because their system indicates I received them. "That's ridiculous", I said because I know I did not recieve them.
I disputed this with the customer service rep and asked to speak to a manager... after a short hold, I was told one would get back to me in 2 to 48 (that's right... 48!) hours. 48 hours is 6 shifts of their call center!
Something with their system is making an error and they are trying to dodge me in acknowledging it.
Do they block known spam #'s? If so, they are possibly blocking them from getting to me but charging me anyway.
Anyone else have similar experience?
Received my T-mobile bill. Looked at the text messages section, saw 6 of the 10 text were incoming from 404-455-0007 and 206-313-0023, all in October. I never received any text during those times. Because of Michael R.'s note, I called T-mobile for the credit, merely $1.20, figuring the problem is documented and should be resolved easily. NOPE, still a big hassle. The rep said those text msgs did register to my phone, so they are not able to credit me. Rep said these are not their routing numbers. I finally had them check this site and they agreed to give me my credit. I'm a honest person. I pay what I owe, and I don't pay for things I didn't receive. Really waste of my time, but it's for the principle of it.
Thanks to Michael R. I had this text message problem on my current bill and when I called I got someone in the text messaging cust svc who actually said "let me get this straight: you don't have text messaging disabled and you don't have our unlimited text messaging plan, but you don't want to be charged for incoming text messages?!"
"No. I don't want to be charged for THESE text messages because I am under the impression that your system is charging me for a text every time I call to check my voicemail." [truth be told, I think it's asinine that we're charged for incoming texts, but that's not the issue at hand ;) )
He transferred me to regular customer service and I explained it again. This guy was really cool. I asked him to check the times that I called my voicemail against the times that I received the incoming texts and I also mentioned the SMS issue. It only took him a couple of minutes to figure it out and to credit my account. He was really (unnecessarily) apologetic, to boot.
One of my lines received texts from both numbers mentioned above to the total of $35, though I blocked all text messages last month before this all started! I called tmobile to take care of this, they seemed completely unaware of the problem, put me on hold forever and agreed to take off the charges. They said that if I hadn't of blocked texts last month they would have made me pay. The problem seems to have resolved on Oct. 23rd at least for my acct. If they won't credit yours, send them here and then threaten to cancel(it worked for me in the past)
I was charged for 3 messages two from 404-455-0007 (oct 21st)and one from 206-313-0023 (oct 11th) . However, I never received any messages. I called T-mobile and they told that my cell received them. I argued a bit and they checked my IME no. and told that I received the messages. I finally had to block all text messaging from my phone. No credit was given. T-mobile sucks. They should identify the problem and block the number.
Just took the painless route and used t-mobile to chat with a t-mobile customer rep (hate being on hold on phone). I mentioned the knowledge-base article that Michael R. pointed out in this forum "Duplicate SMSs to the Numbers 206-313-0026 and 404-455-0007". She did some research on her side and said that their technicians have resolved the issue starting Oct 24'th 2008. She reversed the charges on my account for the 25 text-messages that were showing from these numbers.
Too bad that t-mobile wouldn't proactively reverse the charges and need us to call them.