I received a significant number of sms charges on my last bill from someItalian number (393358822500). I also don't know anything about the number or source of it.
My problem is that although my bill suggests that I had received these messages, they never actually appeared on my phone.
It would be one thing if I had received messages and was disputing whether I read them or not but in this case, I never actually recieved them and TMobile is charging me for them.
Some other bogus numbers I am having the same problem with are from Taiwan (88693600160 and 88693600161). I have literally dozens of supposed messages from these other 2 numbers per my bill but I never received anything on my phone.
I called TMobile and they informed me that all the messaging charges are 'valid' because their system indicates I received them. "That's ridiculous", I said because I know I did not recieve them.
I disputed this with the customer service rep and asked to speak to a manager... after a short hold, I was told one would get back to me in 2 to 48 (that's right... 48!) hours. 48 hours is 6 shifts of their call center!
Something with their system is making an error and they are trying to dodge me in acknowledging it.
Do they block known spam #'s? If so, they are possibly blocking them from getting to me but charging me anyway.
Anyone else have similar experience?
i also had 21 texts from 206-313-0023 and 404-455-0007 in october none of which were received on my phone. after reading all these posts most of them correlated to a voicemail retrieval time. i called tmobile who explained that the number is a dummy number for messages either outgoing or incoming while on a non-tmobile network in which tmobile doesn't have all the information it needs to identify the number or some mumbo jumbo. they also stated that since my sim card received the data that i will be charged for these texts. i was irritated because this erroneous charge is obviously a problem they need to fix on their end. every time i mentioned the possibility of a computer glitch, i was promptly corrected that it is NOT their issue nor an error in billing. only when i threatened to close my account and use a different carrier were the charges removed. i was also told that this was a one time COURTESY. next time, i will switch carriers.
I received a significant number of sms charges on my last bill from someItalian number (393358822500). I also don't know anything about the number or source of it.
My problem is that although my bill suggests that I had received these messages, they never actually appeared on my phone.
It would be one thing if I had received messages and was disputing whether I read them or not but in this case, I never actually recieved them and TMobile is charging me for them.
Some other bogus numbers I am having the same problem with are from Taiwan (88693600160 and 88693600161). I have literally dozens of supposed messages from these other 2 numbers per my bill but I never received anything on my phone.
I called TMobile and they informed me that all the messaging charges are 'valid' because their system indicates I received them. "That's ridiculous", I said because I know I did not recieve them.
I disputed this with the customer service rep and asked to speak to a manager... after a short hold, I was told one would get back to me in 2 to 48 (that's right... 48!) hours. 48 hours is 6 shifts of their call center!
Something with their system is making an error and they are trying to dodge me in acknowledging it.
Do they block known spam #'s? If so, they are possibly blocking them from getting to me but charging me anyway.
Anyone else have similar experience?
Got a message saying "hey" the phone number (209) 496-4635 but it when I checked the message details i says that the Message Center is (404) 455-0007. I live in the 209 area it was someone texting me but never told me their name.
I have been through several phones that have been hacked. This number showed up on my T-mobile number on a pre-paid account. Could you please let me know how to resolve these issues?