I received a significant number of sms charges on my last bill from someItalian number (393358822500). I also don't know anything about the number or source of it.
My problem is that although my bill suggests that I had received these messages, they never actually appeared on my phone.
It would be one thing if I had received messages and was disputing whether I read them or not but in this case, I never actually recieved them and TMobile is charging me for them.
Some other bogus numbers I am having the same problem with are from Taiwan (88693600160 and 88693600161). I have literally dozens of supposed messages from these other 2 numbers per my bill but I never received anything on my phone.
I called TMobile and they informed me that all the messaging charges are 'valid' because their system indicates I received them. "That's ridiculous", I said because I know I did not recieve them.
I disputed this with the customer service rep and asked to speak to a manager... after a short hold, I was told one would get back to me in 2 to 48 (that's right... 48!) hours. 48 hours is 6 shifts of their call center!
Something with their system is making an error and they are trying to dodge me in acknowledging it.
Do they block known spam #'s? If so, they are possibly blocking them from getting to me but charging me anyway.
Anyone else have similar experience?
These numbers show up on our bill as text messages received. Both numbers - 206-313-0023 and 404-455-0007 but they never show up as texts on the phone. How do we stop this?? We are T-Mobile customers in the Greater Seattle area.
Hey I got both of these numbers on my bill too! $4.00 worth of text messages that I am being charged for that I do not approve of. Not much, but to a college student such as myself it is, so WTF is going on? I called T-Mobile and they are "going" to remove the charges and Block all incoming and outgoing text messages,..what a mess I hope no one actually pays for this.
I'm actually disappointed that this is still an issue for so many customers. T-Mobile always talks about striving to deliver the best possible customer service. If policy was followed, things would definitely run much smoother all around. Unfortunately there are definitely representatives who feel that these policies don't apply. We have one specific policy regarding a T-Mobile internal website, StreamLine which we are supposed to read every day (time is allotted in our schedule for this).
For those who are still having problems with representatives who are unaware of this issue, TELL THEM TO LOOK IN STREAMLINE. Referencing "StreamLine" will get the representative's attention as it is only available to T-Mobile employees (it is strictly internally accessible). TELL THEM "IT IS A CURRENT BILLING ISSUE REGARDING USAGE." Also reference the exact title: "Duplicate SMSs from the Numbers 206-313-0026 and 404-455-0007 (10/29)" Using this path, the representative should be able to find the article in our knowledge base directly and without further hassle to you.
Although I have not taken any calls regarding this issue, I do sincerely apologize for those affected. As I said before, I know how I would feel if the issue was affecting me. This is why I'm now trying to make sure that no one else gets the run-around with this.
Some representatives won't know about this issue if they haven't specifically read this article. Hopefully using this you will be able to direct the representative where they need to go to find the relevant information. Again, I apologize for those affected as well as those who have been unable to get the issue resolved.