I received a significant number of sms charges on my last bill from someItalian number (393358822500). I also don't know anything about the number or source of it.
My problem is that although my bill suggests that I had received these messages, they never actually appeared on my phone.
It would be one thing if I had received messages and was disputing whether I read them or not but in this case, I never actually recieved them and TMobile is charging me for them.
Some other bogus numbers I am having the same problem with are from Taiwan (88693600160 and 88693600161). I have literally dozens of supposed messages from these other 2 numbers per my bill but I never received anything on my phone.
I called TMobile and they informed me that all the messaging charges are 'valid' because their system indicates I received them. "That's ridiculous", I said because I know I did not recieve them.
I disputed this with the customer service rep and asked to speak to a manager... after a short hold, I was told one would get back to me in 2 to 48 (that's right... 48!) hours. 48 hours is 6 shifts of their call center!
Something with their system is making an error and they are trying to dodge me in acknowledging it.
Do they block known spam #'s? If so, they are possibly blocking them from getting to me but charging me anyway.
Anyone else have similar experience?
? is this related in anyway to having someone send you a text via the internet? If any user MSN, they have an option for you to send texts thru msn messenger.
I was checking our acct and I saw that my husband had this number time and time again as well as the 206 313 0023. I'm glad I decided to google the number and find this site. It saved his a**!
Thanks for taking the time to post this message Michael, now that is customer service! Hopefully others will read this and know how to address the issue with your counterparts.
I ve got charges for 9 text messages I have never received from this phone # T-mobile is no help at all. I think this company just rips people off They are not interested in fixing the problem why would they if they make money on it
Im going to raise hell Join me