yes i also spoke to Dee. she made it clear that no refunds will be made and had so many excuses ready (that are false by the way - like the peak fee being fair and only10% of actual price, yeah right, check the hotel website) etc. she hit us w/ 70% of original price "peak fees" (FEES is defined as 70% of orig. price now?!) & the ONE available 3/3.5 star hotel in cancun over the 4/5 star hotels in 3 diff locations that are promised as options.
i am finding out what the best steps to take are and so far i'll be:
1. reporting them to the federal trade commission http://www.ftc.gov/
2. asking for chargeback from my bank
3. reporting them to http://www.bbb.org
if anyone else has any suggestions please post here or any experiences to share, links etc. this is very new to me and of course very upsetting.
what is the connection with the website/fax scams? I only ever received an e-mail, no website, and heard of this through my job ("representative" came to my work place w/ the offer).
PS another number to call is: 908-397-7144 Jacquelyn Peanot (or something similar) but this is also NO HELP at all
hi! i went on my trip back in may of 2009. i thought it was a scam as well but i called the resort and my reservations were there, so the group i went with were fine and had an awesome time! yes be aware of the the timeshare sales people who will insist on buying a time share.