I had may mortgage put into the wrong parcel by the county where I live for my property tax. My check went into paying a client of Seterus when their check was returned. Seterus has my $1000 and still has not returned the check. Several agencies are working on this, but Seterus seems to be lacking any ethical guidance and an ability to communicate. It has been over 4 months and they still have not rectified the situation. Any law suit against this company would be a welcome sight at this point.
I totally agree with you. My loan was transferred to Seterus. I never miss one payment or late and the company called to my office and ask me if I am having trouble paying my loan. They are impolite and treat you like you owe them something. If you have loan with Seterus. Check you statement carefully and they will screw up the number big time. They do not help you because they don't care. Refinance your mortgage if you can.