I had this number appear on my account info 20 times since December (about 2 month). From what others here have said, I think it is a number that shows up from Rogers if someone calls, and you don't answer, telemarketer, friends, family etc. I recently activated my Voicemail, which I didn't know I had that option. I have never received an actual voicemail. It wasn't until I saw these charges on my account that I realised I was being charged for voicemails, but not even getting any voicemails.
I took the advice of others here, and dialed *611, then 3, and continued on the automated Rogers customer helps, to get my Voicemail Canceled. I think it wake option 4 on one of the menus. It asks if you are sure you want to cancel your voicemails and box, then to confirm. I was charged for 20 voicemails calls at .40 cents each, that's $8.00. Not happy. So, now I'm happier with not voicemail, that I don't miss anyway, and now I don't have to worry about getting charged again. I hope that makes sense and helps. Feb. 19, 2014
I have free voice messaging from Rogers, so billing for this number is not a problem.
It does appear in my Blackberry 9780 Bold phone (when in phone mode) under Options, Call Forwarding, (then phone 'gets parameters from the new work" and Bingo- this seems to be the default number to where all my calls are forwarded to (i.e. Voice mail)- "If Busy" and "If NO Reply" and "If Not Reachable", but there's an option to forward to other contacts in my phone or specified.
HOWEVER, I have had my plan original 'free and included" features changed massively several times (Always in Rogers favour)!!! .
The worst was after getting free nights and weekends 6pm to 8am, for years on my Nokia, my new plan (w/ 2 free Blackberrys as had no new phone for many years) which ("Don't worry, you'll keep all your plan features from before") suddenly got reduced to:
"from 9pm to 7 am." . After DEMANDING they send me a voice file by email ("sorry sir, we'll never do that") then at least a transcript of the conversation in my booking of the new phones and plan (which never came) AND threatening legal action, and NOTING all the various Interactive Conversation numbers so they can chec what the various Rogers personnel said "I can't get that transcript for you, but we can have the supervisors listen to it and tell you what it said" Sure !!
The recording exists and they keep them, but try and get them. I threatened them with a subpoena, in a legal action for damages under contract violation and misleading the customer. More and more pressure, at one time, resulted in, if memory serves, their Adam Hoffman calling me on a Sunday afternoon from "The Office of the President" and "geez, it was all just a few mistakes", etc. etc. He reduced my bill from $3200±. to $74 !
Check your plan, and check other competitors NOW, and see if you really need that All N.American long distance and 2000 minutes, which they told me was my :New Plan" on Jan. 22, 2013. No one checked ANY of our 3 authorized personnel, and Rogers added FOUR new wireless lines as well...
all apparently they say was a 'fraud'.... yet.... how come NO ONE of our 3 personeel was called to authorize this huge billing potential increase?
Someone SHOULD start another class action for all the "mistakes" which for sure are systemic
and somehow, mostly always............. in Roger's favour !
Hello!
Wow. I'm really sorry to see all u ppl getting charged for this #
I setup my voicemail this evening and was going through my settings.
I noticed this number 1-647-278-9950 as the call forwarding # but it was disabled already. I disabled the other 3 settings. Then, I did a Google search on the number and found this forum topic.
I havent had any $$ loss on it. I am so glad I found this topic. Now going to try to delete it from my Samsung Galaxy Nexus.
Thank u and hope you all have ur problems fixed.
I, too, have been bombarded with that phone number leaving me voicemail (even though I don't use voicemail at all)...so I finally got through to Rogers and JUST got off the phone with them. Apparently this 647-278-9950 number is my voicemail number...not a company number. I told her about reading on a website how others are receiving voicemail from this same number and she stated that it is their voicemail number as well (we apparently are all in the same vicinity). Also, after looking closely to the billing FAQ I found this question:
"Am I charged if someone leaves me a voicemail on my Pay As You Go phone ?
Yes - you are charged for each voicemail received at your local airtime rate (which varies according to your price plan). Plus, you are charged to listen to your voicemail at the local airtime per minute rate. "
So, in other words not only are you billed for receiving a voicemail (even if you don't open it) you will get billed again if you DO open it...Unbelievable!!!
To let you know, she declined my request for getting reimbursed the charges I have accrued, so all I could do is demand the voicemail program to be cancelled and she stated it has been done. So like others in this site -- we shall see. Not impressed!!!
I have received over 30 calls this month on my cell phone from this number (647) 278-9950 and have been dinged a S/C for it picking up on my vm... WTF - how do I stop this????