You morons, it's actually HSBC. Do you not know who you applied for a credit card with? They are specific about who they are and exactly what card they are calling in regards to. As all banking/credit card companies do over the phone - to verify they are giving your account information to YOU - They only ask for partial information, if that. I just received a call at this # to let me know (without asking for personal info, mind) they'd received the documentation I'd sent them (requested after I applied for a credit card which is normal in certain cases) and he was going to lift the fraud/security hold on the card. Nothing more. MANY companies have 'outgoing' numbers and use different ones for incoming calls. Chill.
I have received several calls from this number and a message today on my voicemail telling me that it was "imperative" that I return the call as their was a serious breach with my account. When I tried to call the number back ( WHICH I DID ONLY BECAUSE I HAVE A BLOCKED NUMBER ) the ine went to a message that said that it was not a working number. Now, I know better than to give ANY info out over the phone, I am wondering how they even got my name to begin with since it is not listed in the directory and i have a "private and unlisted" number. Yes, it makes you wonder just how is our personal information being sold and to whom ?? After reading these comments I am certain this is a scam...so sad that people have to turn to deceptive scams to amke a buck..
The posts about this number really concerned me. I received a call from this number and an email telling me to call a different 800 number than what the caller id showed. I contacted the number on the email and I did give them confidential info over the phone. After I got off the phone I thought things were a little odd, so looked up the 831-755-6699 on the web and came across this site. Well, I immediately went into panic mode when I read these posts. So, I pulled out my credit card and called the number listed on the back. I told the representive I was afraid I might have just given out my info to a scammer. She confirmed that they did talk to me about the alert on my account and they had added my mother's maiden name to the account. So, it turns out everything was legitimate and I had no need to panic. My suggestion to everyone is to not answer the phone and just call the number listed on the back of your card. You will know for sure that you have reached the credit card company.
I got a call from 831-755-6699. As always I did not pick up the call since I did not know the number. I got a voicemail asking me to call 1-800-395-7555 which the lady said is the HSBC Security Department. I called up the number and they asked me personal details like my social security number. I was suspicious and told them I'll call them back. Then I looked up the number for HSBC on the HSBC website (hsbc.com). I got this number 1-800-975-HSBC(4722). I called them up and it took a long time to reach the security department. They did confirm that they did try to contact me and 1-800-395-7555 is their number. They did not however know that 831-755-6699 is their number and they could not confirm that it is theirs. They asked me a lot of security questions to confirm my identity. They said someone tried to change the address on my account and they will cancel my old card (which I havent received yet. I applied for the HSBC credit card only this month) and issue me a new one. From my experience, I would not pick up the call from 831-755-6699. I feel its better to call the number on the HSBC website or the number on the back of the credit card. That may delay the call time but I guess its much safer.
I received a call from this number today and they said they were HSBC card services and someone was trying to open an HSBC card in my name that that I had they (correctly) noted I had a fraud alert on my account and asked if I had tried to apply for a GM card through an online account. I said that I had not and to reject the claim. They asked for my name and address (which I provided), but that was all. Not sure what they could / can do with that since it's public information. I called back about 5 mins later and they answered saying "HSBC card services", but then called back 30 mins later and the line was saying disconnected. Not sure what to make of this
I received a call from this number and since I didn't recognize it, I did not answer. When I got the voicemail, a man identified himself as a representative of HSBC bank and asked me to call him back at 800-419-9782. I checked this site out first and many people seem to think that it's some sort of scam. Instead of calling the number he gave me, I called the number on the back of my credit card, which is in fact administered by HSBC bank. It turns out the call was legit and not a scam. I was transferred to the security department and I was asked to confirm some recent activity on my card that they felt may be suspicious. They did ask for my mother's maiden name and the last four digits of my SSN, but that's always been standard procedure when I deal with HSBC.