Rang twice and hung up. No message or caller ID. i tried to cancel the delivery because they charge about %10 more than local pharmacies. That amounted $130 extra for two prescriptions. I thought mail order was supposed to save you money. Why did Express Scripts buy them? It looks like a way to gouge clients without any benefits other than revenue for an unneeded layer of management.
Yes, it's Accredo. I've been using Accredo for about 5 years for several MS medications. I agree, their customer service isn't always great. The last 2 times they've called me, I answered the phone only to hear hold music. After several minutes, someone would answer and ask how I they can help me. I was like, "You called me." One woman goes, "Uh, OK, you're information is not loaded." I had to proceed to tell her my name, birthday, medications (she didn't even know which one she was calling about), and she had to try to figure out why I was called! Annoying, but I guess many of us just have to deal.
Got a call from this number (901-381-7555) today. Googling the number gave me the Accredo name. The message did not say who the call was for, gave no name of company, just said, basically, call us back to answer some questions. CuraScript, which is the company from which we get specialty meds, always leaves a message saying the name of the company, who the call is for, and that they want to arrange a shipment. If this company is actually legit, they need to change their message, because, as far as I am concerned they are a scam outfit making a cold call.