Have been calling several times a day for over a month. They are trying to solicit payment history information for our customer to build their "payment history" database.
They make it seem like an urgent matter with a case number asking us to resolve this important matter for our customer. The number they leave to call back just rings with no answer. 866-658-3140
I called the 973-929-3290 number and told them what happened with the other number, that we do not give out that kind of information about our customers, and to please stop calling. They pretend not to know anything about it then transfer me back to the unanswered 866 number. I did get put through to someone's voice mail after calling the 973 number back after they put me through to the unanswered 866 number. I again asked them to stop calling, that we do not give out that information, and that we are seriously annoyed at the interruptions and wasted time and resources. They called again after that in the afternoon. Complaint filed with FTC and will never do business with D&B or its affiliates again.
Jen,
We apologize for calling you at 5:30 AM. We work hard to associate the time zones with our calling to avoid this issue. We are Dun & Bradstreet, the world's largest business information company. We provide credit reports on businesses around the globe. As a part of our process we call businesses to insure we have the most accurate and complete information. Our information is used by lenders and suppliers for making credit decisions. We hope that you will assist in making your data the most complete and accurate as possible. You can update your business data at https://iupdate.dnb.com.
We apologize for our representative not being effective. We are Dun & Bradstreet, the world's largest business information company. We provide credit reports on businesses around the globe. As a part of our process we call businesses to insure we have the most accurate and complete information. Our information is used by lenders and suppliers for making credit decisions. We hope that you will assist in making your data the most complete and accurate as possible. You can update your business data at https://iupdate.dnb.com.
Dun & Bradstreet rep trying to verify business. Explained that we no longer give out info on our business over the phone due to cramming on our phone bill & bogus toner shipments. We have been in biz over 30 yrs. They can verify our info on our website. Besides we don't participate in the D&B listing. You have to pay for a DNB#. People that want to do business with us do. If they require a DNB# they are out of luck. It's not worth paying for the # or for being a member of the BBB.
Also received your call. A few years ago I wouldn't have hesitated, however the ways protect any company or personal information has changed dramatically. Scams left, right and centre! Certainly DnB would be aware of this. I bet the level of co-operation with these type of calls have dramatically declined over recent years. Better find another way! Please don't call again.
FS