they ask you to press Window key and R at the same time and access to a run , if you follow the next step you just gave control over your computer and all the information in it, inclusive all the passwords, even the ones that you don't even remember..
DON'T DO IT!!! nobody give you nothing for free, its a scam...
I got hit today...said he was a dell representitive, microsoft certified. He knew a little too much or i was to gullible. Said he was calling to follow up on the problem they had currently fixed, . Yes...only drivers...oh and had an indian accent, most dell tech and sales etc is from India, so that was another notch in his favour. He said he wanted to make sure all was working okay, then asked for remote access, windows R and bam i let the [***] on my computer. He showed me something that was very alarming, trojans, critical this and that...then started in that my computer will need to be cleaned with a program that must be purchased from microsoft, which he will get and install and clean everything, as he was a certified microsoft tech as well as dell tech. 375.00 for this program. Now i have Premium Warranty on my Dell, 4 years of everything, even in home service, this is where i started getting pissed off, saying i had to purchase something thats already covered. He kept insisting i only had a one year warranty on my software and it had run out...thats Dells regular warranty. nope, wrong I paid for it. i kept questioning him, the whole time he was in my computer, finally after my yelling and cursing on him for expecting me to pay for a fix to my software thats covered. He said, i will call you back in ten minutes...he hung up, the remote access went off and he was gone...i waited 15 minutes, then decided to call dell and tell them i was waiting for callback, we were disconnected...The Premium support techs took over and told me what happened. It took over 4 hours to clean my computer, but it was the 'real' Dell who had access that time. Fixed it and cleaned it spic and span. Remember Friends, like they told me, Dell or Microsoft Doesnt Call You...You Call Them .. My Question, Should i change all my passwords? Thanks Leonard
Oh I Forgot, the first thing he tried to get me to believe was that my AVG Free had run out....that i should uninstall and install another...i guess he was going to do more then i knew, put something on the computer, but had to get me to turn it off or remove it first...i refused on that part, it didnt make sense, everyone uses avg free and its 2015 version, so i said no, leave my AVG alone and do what you have to.....its the first time i really ever gave a tech at Dell a good praising, he worked for 4 hours with me on this. Really embarressed i was so gullible to actually believe the whole story...until the money came in, but i didnt know what he was doing the whole time on there. Nothing important on my computer to worry about, homemade porn etc haha :) just worrying about bank accounts and paypal etc. Im one of those people that bookmarks everything and saves password instead of typing in each time....the computer may be clean, but what have they taken.. :(