My mortgage was sold to this company as well. I've had this current mortgage for over 5 years and not once have I been late - NOT ONCE. We had some hail damage on July 1 and had to send them the check from our insurance company. Now this is the 3rd time that we've had hail damage and the damage is always the same. The other 2 companies (my mortgage has been sold 3 times now) were fine - no problems at all. Seterus told me "we don't allow homeowners to do repair work on their home" - WHAT!?!? I BUILT most of what was damaged, sided our house, roofed it and now they tell me I am not qualified to fix it??? Also, it was about the 8th of the month when I first contacted them and my contract (like all mortgages) states that I have until the 15th to pay the note. They had the nerve to ask me where my payment was! They are calling my cell phone regularly now. They treat me like I don't pay my mortgage (typical collection agency) - again I have NEVER been late. I am so upset with Chase for selling my mortgage to them (and we have no say in it!). My husband and I will spend the $3000 or so to refinance our home JUST TO GET RID OF THIS COMPANY!!!
I was sold by Chase too to these people. I pay every month on time, and today, I came into work and they called me on my work number this weekend! I am looking for a new company. This company doesn't sound stable by the looks of these emails. They wanted to know who my HOA was, and I didn't tell them because it's none of their business. I pay my HOA fees every month on time! They also wanted me to sign some papers when I transferred to them (by Chase's sale to them) but I never did. It was just too weird and I had never in my life had to do that. I'm doing a search now to refinance but my house is worth half as much as when I bought it 4 yrs ago. I am checking to see if Quicken can get me in.
My mortgage was sold to Seterus by Chase as well, but I have to say I have never had any issues with them other than this new number calling and not leaving a message. Everyone I've talked to there has been very helpful and polite. They did modify my existing loan to lower my monthly payment without refinancing and at no cost to me. I do have an insurance claim in now to get my roof replaced due to storm damage but the work has not yet been completed so I assume that is what the calls are about.
I just learned Bank of America sold my mortgage to them also. I called the yesterday to see if there were other options to pay besides mailing. After reading everyones posts im very concerned ive just been handed over to the wolves!!!
Got a letter stating that Seterus will be servicing my loan, currently with BOA, so if you have a loan with BOA, they might be reaching out to 'inform' you that now you pay to them not BOA.....just a thought...since I just got a call, but was not able to answer and read the posts...will try to call later and see what I get.