This may or may not be a legitimate number for Comenity Bank but as phone numbers are easily spoofed, better to not give the caller any personal information. Instead hang up and call a known number for them, such as the one on the back of your card or on your statement. NEVER give some random caller personal information, no matter whom they claim to be.
Comenity uses this number to call me also. I made the mistake of answering my cell yesterday from a 614 area code. No one spoke on the other side & I hung up quickly. I have since received 4 calls from numbers traced back to Comenity.
Called me twice so far both times before 9 am once on a Sunday. I have express and Victoria secrecy credit cards Vs I haven't had anything in there in months and get no bills in the mail. Express I have under $100 and have been paying over the min every time. So there should be no reason for contact. I haven't answered yet and still won't... They can mail me if I owe money then I'll believe it.
They call me starting at 8am until just before 9pm. Must call around ten times if not more. And use all different numbers but same company. I already told them I was paying double but they did not listen nor understand. So got tired of paying double and just pay once and I am caught up but they still do not understand. Sending letter now.