They asked for the one of my Software guys, he doesn't do IT - She asked to speak to the IT Manager. I told her I needed to more information before I could put her call through or take a message. She totally was unprepared and obviously under trained to respond. She asked to be transferred - when I said I needed a call back number in order to refer her to anyone in our company, she told me it was her company's policy not to give out their phone number. Red Flag I was looking for. After denying that she hung up. The poor girl was so badly trained I now feel a tiny remorse for being tough on her by putting her on the spot, but that's what I do.
Called saying they were the IT Brief. Reluctantly answered a few questions regarding our system challenges and agreed to an email with some information. So far, all I've received is the one email about data centers that proved pretty helpful.
Called 11 times within past 48 hours, have repeatedly told them I am busy and not interested in whatever spam/scam/fraud they are selling. People who give random people information over the phone, especially those that seem to work in IT (Chris G looking at YOU) are foolish and a huge security risk to their organizations.
A guy named Tim Bennett saying he was with IBM. Wanted to talk to IT about updates. I ask what kind of updates. He said, "Updates to your IT department."
This time, it was a guy named Ed. The company name is IT Brief and he was calling for our IT manager about updating our software. Did not specify software and we do not use their services.