They asked for the one of my Software guys, he doesn't do IT - She asked to speak to the IT Manager. I told her I needed to more information before I could put her call through or take a message. She totally was unprepared and obviously under trained to respond. She asked to be transferred - when I said I needed a call back number in order to refer her to anyone in our company, she told me it was her company's policy not to give out their phone number. Red Flag I was looking for. After denying that she hung up. The poor girl was so badly trained I now feel a tiny remorse for being tough on her by putting her on the spot, but that's what I do.
Thanks to everyone who posted regarding this phone number. I typically do not answer my phone unless I know the caller and will respond (or not, depending on who or what) if the caller leaves voicemail. They left no voicemail and I quickly went to the internet to do a search and now I know for sure not to answer this. Thanks for the assistance on keeping the scammers at bay.
They called (with very poor English I might add) mentioning IT Brief and indicating they were affiliated with Ricoh. I told them we are not interested in adding any new 3rd party vendors and they wouldn't take no for an answer so I hung up on them. They have called back several times and I logged the number so I send them to voicemail and they never leave one. The last time they accidentally left their line open for the entire duration of my voicemail. I could hear a "hammering on metal noise" in the background and several non-English speaking people yelling and laughing.
IT Brief called connection was really bad. Not sure what they wanted. Have called 2 times 1 for an employee that no longer works here and one to another that was busy.