They asked for the one of my Software guys, he doesn't do IT - She asked to speak to the IT Manager. I told her I needed to more information before I could put her call through or take a message. She totally was unprepared and obviously under trained to respond. She asked to be transferred - when I said I needed a call back number in order to refer her to anyone in our company, she told me it was her company's policy not to give out their phone number. Red Flag I was looking for. After denying that she hung up. The poor girl was so badly trained I now feel a tiny remorse for being tough on her by putting her on the spot, but that's what I do.
Has called numerous times this week, mostly hanging up without leaving a message. The two times I did answer, they were asking me to complete a survey. Explained that we are a government agency, and do not share any IT related information with total strangers. They continue to call...
The person on the other end wouldn't tell me her name or the company from which she was calling; she only asked for our IT manager so she could tell him about their "IT solutions." I told her we were an IT company and already had solutions. After I hung up, she immediately called back...twice. Very annoying.