They asked for the one of my Software guys, he doesn't do IT - She asked to speak to the IT Manager. I told her I needed to more information before I could put her call through or take a message. She totally was unprepared and obviously under trained to respond. She asked to be transferred - when I said I needed a call back number in order to refer her to anyone in our company, she told me it was her company's policy not to give out their phone number. Red Flag I was looking for. After denying that she hung up. The poor girl was so badly trained I now feel a tiny remorse for being tough on her by putting her on the spot, but that's what I do.
I posted a few days ago. You might as well save yourself time and tell this caller upfront to be removed from their call list or just block them. Since my last post on Aug 18th they have called 2 times a day (Same girl each time), for the same person, same story (rinse lather repeat). This morning it was someone new. They called again this morning asking for the same person but claiming to be affiliated with HP to send out free technical papers. I was told again it was forbidden them (the callers) to leave a message, give out their company name, or their company phone number (red flag).
called back this morning and again asked for wrong name and company. I asked to be taken of the list and he laughed and said " i don't see why I should do that"
They called my company this morning (an IT solutions business, by the way) and when I picked up, the guy on the other end was yukking it up with some other guy, laughing, talking loudly and having a good time. He had no idea that I had even picked up the phone. I immediately said, "Call back when you think you can behave professionally on the phone instead of like a 10 year old" and then hung up. I'm sure they'll call back and I will simply "I-divert" their call when it comes in.
Received about 16 times in less than 2 hours. The callers spoke brief English, no accent. Different individuals asking for different people with in the IT department. Although I told them they have old information they kept calling. It is so annoying. I asked to speak to their manager but none of them were willing to transfer me. Hopefully they don't call again. This is Harassment.